Shipping & Returns
Shipping rates are calculated at the checkout. Hikers and Hounds offer special shipping rates for international customers.
Hong Kong: 3-5 days free on orders over HK$150
Singapore: 5-10 days free on orders over HK$150
Taiwan: 5-10 days free on orders over HK$150
Japan:5-10 days free on orders over HK$150
South Korea: 5-10 days free on orders over HK$150
Malaysia: 5-10days free on orders over HK$150
USA: 5-15 days Standard shipping HK$50
Rest of the world: Shipping fees calculated at the checkout. For more information please contact us at firstname.lastname@example.org
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Contact us at firstname.lastname@example.org and we will review your exchange request.