Shipping & Returns
Shipping rates are calculated at the checkout. Hikers and Hounds offer special shipping rates for international customers.
Hong Kong: 3-5 days free
Singapore: 5-10 days free
Taiwan: 5-10 days free
Japan:5-10 days free
South Korea: 5-10 days free
Malaysia: 5-10days free
Australia and New Zealand: AUD $ 9.50
US and Canada: US $ 6.50
Rest of the world: 6-28 days $HK 100
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Contact us at email@example.com and we will review your exchange request.