Shipping & Returns

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Please note that SF Express have announced door to door delivery service has resumed from 23rd March. If you wish to use SF locker address as an alternative please contact us via info@hikersandhounds.com.

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Hong Kong: 3-5 days free 

United Kingdom: 3-5 Days £3.00

Singapore: 5-10 days free

Taiwan: 5-10 days free 

Japan:5-10 days free 

South Korea: 5-10 days free 

Malaysia: 5-10days free 

Australia and New Zealand: HK$95
US and Canada:  HK$95


Rest of the world: 6-28 days $HK250 please note covid 19 shipping delays may occur  

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hikersandhounds.com. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exchanges
Contact us at info@hikersandhounds.com and we will review your exchange request.